RETURN & EXCHANGE POLICY

Consumers & Authorized Resellers

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For products purchased by a consumer directly from California Heat, our return & exchange policy is 30 days from the date of purchase with a valid receipt or proof of purchase. With our Extended Holiday Return Policy, purchases made between November 7th and December 25th are given until January 14th of the following year. 

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To be eligible for a return or exchange, the product must be unworn, unused, clean, and in the original packaging. For products returned without all packaging intact, a restocking fee up to $15 will be deducted from the refund total. We will not accept returns or exchanges if the item is dirty or has been torn, broken, stained, or damaged in any way. We are not liable for product issues resulting from misuse, not following provided instructions, or mishandling.

 

To process a return/exchange for items purchased directly from California Heat, please fill out the below Returns & Exchanges Form. Requests are typically processed within 2 business days of receipt. Once given the approval for a return or exchange, we will provide you with a RMA# and return shipping address. For additional questions, email support@california-heat.com.

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All shipping costs are the responsibility of the Customer or Authorized Reseller. California Heat will only cover roundtrip shipping costs if an exchange in size is needed due to a California Heat representative recommending and shipping the incorrect size. For products over $50 we strongly recommend purchasing shipping insurance. We are not responsible for any products we do not receive due to shipping carrier negligence and issues.

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Once your product is received and inspected to confirm it follows the terms noted above, you will be notified and we will promptly process your refund or exchange. Refunds are processed using the same method as the initial purchase. For Authorized Resellers, refunds are processed as a credit on your account.

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AUTHORIZED RESELLERS ONLY

For defective heated clothing products purchased by an Authorized Reseller from California Heat or an Authorized Distributor, our return & exchange policy is 30 days from the consumer's date of purchase. We require proof of purchase, documentation of return & reason, and what troubleshooting was already performed on the product. Products that are replaced by the Authorized Reseller, but outside of the 30 day consumer return window, will not be approved for replacement. Once the return is approved and the defective product is inspected, a replacement will be shipped to the dealer. Authorized Dealers and Distributors should always contact support@california-heat.com within 7 days of a customer return to notify of issues with products.

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Any technical issues with an item outside of the 30 day return window will be considered a warranty claim. To file a warranty claim, the consumer must submit the Warranty Claim Form located at the bottom of the Warranty Forms Page.

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